Local Healthwatch organisations are accountable to their local authority, not Healthwatch England. Healthwatch Richmond is commissioned by Richmond Council but will operate independently.
Healthwatch England has its own 12-person committee responsible for overseeing the independence and delivery of Healthwatch England. They have complete independence to say what needs to be said. They are a partner of the Care Quality Commission who provide them with support for services like finance, human resources and procurement.
Healthwatch Richmond represents the interests of local people by providing well evidenced reports of a high standard to Healthwatch England on issues where it is proportionate and appropriate to do so whether relating to national issues’ impact at a local level, or where there are serious quality or safety issues in local provision.