During the Enter & View Visits we observed that Hampton Care was well-run and was putting in place good systems to care for its residents to a high standard. The home had a welcoming atmosphere and we saw evidence of good relationships and good communication between, management, residents and staff.
The ownership of Hampton Care changed in 2017 to Canford Healthcare and a new manager was appointed in September 2017. The manager was positive about Healthwatch Richmond visiting the home and very open about the company's view that there are still a lot of improvements to be made to Hampton Care. The home is in a period of transition and the new owners and management showed good awareness of the changes that need to be made to the running of the home and have made good progress in starting to implement these changes. They are introducing new care plan systems, new staff training (including dementia care training), and further activities for residents and more housekeeping staff. Recruitment of volunteers to help visit room-bound residents is underway and there is currently a refurbishment programme underway.
Healthwatch Richmond made a number of suggestions for improving the care provided and have requested feedback from Hampton Care on their progress in six months from the publication of this report.
As with all Trustee roles, Trustees of Richmond Health Voices must fulfil the duties required of them in their capacity of Director under the Companies Act 2006, and of a charity Trustee.
Trustees of Richmond Health Voices contribute to the strategic direction of the organisation, ensuring effective governance and management in line with its constitutional and statutory obligations, its code of conduct and best practice. We are looking for trustees who will take up some of the organisations work by serving on a committee, engaging in the operational work of the organisation, or bringing expertise to the organisation.
Liabilities of Trustees
Trustees of charitable companies have statutory duties arising from their status as company directors under the Companies Act 2006. We take your liability as a Trustee seriously and run a responsible and prudent organisation with insurance and risk management processes in in place as well as robust financial controls:
We are a limited company so in the normal course of business a trustee director’s liability is limited to £1
We hold indemnity insurance to protect Trustees and the Charity
Our Audit Committee review the company’s risk management, financial management and regulatory compliance
Our Governance Committee advise the Board on its processes and decision making
We have healthy reserves and an excellent reputation as a charity and an employer.
Please email a CV and Covering Letter explaining why you are suitable for the role and how you meet the person specification to firstname.lastname@example.org. For further information please call 0208 099 5335.
On the 8th May 2017 our team of Enter & View Representatives visited Deer Lodge in Teddington, as part of our programme for visiting residential care homes in the borough. We spoke to residents, their families and staff about their experiences of care at the home.
During the Enter & View Visit we observed that Deer Lodge was a well run care home with good systems in place to care for their residents, they worked to a very high standard. The home had a welcoming atmosphere and we saw evidence of good relationships and good communication between management, residents, their relatives and staff. Healthwatch Richmond observed that the staff treated the residents with dignity and respect and we observed that they were attentive to residents’ needs. Residents and their relatives were generally very positive about the care at Deer Lodge and told us that they felt included in decision making.
Healthwatch Richmond made a number of suggestions for improvements to the environment which Deer Lodge has acted on.