What you should expect from social care support

Here are six things you should expect from care services, according to new guidelines.
Lady with carer

The National Institute for Health and Care Excellence (NICE) has developed guidance to help make you and social care professionals understand what care people can expect and how to support you to make decisions about your own care.

What should your care look like?

NICE has set out six key things you should expect from social care services:

  1. You should be able to live your life with dignity and independence.
  2. Your care should be planned flexibly around what you want and need.
  3. You should understand what types of care are available, and the minimum care you can expect to have.
  4. You should have control over how your care is provided and paid for.
  5. The staff providing care should develop good relationships with you.
  6. Providers of social care should ask you and your family for your views, and use these to train staff and improve services.

Having a say in your care

It’s important that professionals involve you in any decisions about your care. They should give you clear information about your different options and listen to your worries.

They should also:

  • Find out what matters to you and what support you need to live the life you choose.
  • Give you information to make your own decisions, never assuming that you cannot decide for yourself.
  • Involve your family and carers too, if you are happy with this
  • Help you get your views across, for example using communication aids or by providing an advocate.

For more information 

If you are looking for support and information, London Borough of Richmond upon Thames Adult Social Care and Richmond Carers Hub have useful resources and contacts you can access. Click below to find out more:

Richmond Adult Social Care Services

Richmond Carers Hub

If you or a family member has used social care, let us know whether the service met these guidelines. Call or email us to share your ideas on how social care could be improved in Richmond. 

020 8099 5335


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