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Your spotlight on local services

Homemead residential care home: new Enter & View report


Healthwatch Richmond visits numerous care homes across the borough as part of its Enter & View workWe have published our latest Enter & View report, into Homemead residential care home in Teddington.

The report is based on an Enter & View visit in March by a Healthwatch Richmond team of four (staff and volunteers). It is part of a series of care home visits, in which we use our statutory powers to obtain information, view and report on a care site, and speak to residents, relatives and staff.

Our new report finds that Homemead care home was well run on the day of visit, working to a high standard. The care home primarily looks after residents with dementia.

In general, we observed good relationships between the manager, residents and staff. Staff were positive about their experiences of working at the home, with a long time employee saying she “really loved her work”. We saw the staff engaging kindly and caringly with residents.

We noted a need for refurbishment in some of the bathrooms, and the home is currently addressing this work.

The manager at the home expressed some concerns about the challenges of access to the Mental Health for Older People’s Team – for urgent care the manager still has to go via the GP, even when a resident has already seen the team. The mental health team has contacted the home to help address these issues.

Our report makes a number of recommendations, including to extend colour aid recognition for people with dementia, particularly to help residents use the toilets more easily.

Healthwatch Richmond is your independent, local NHS and social care watchdog. You can help shape local services by telling us your experiences, find out about local change by joining our mailing list, or get answers to your questions by contacting us.

Stock photo: Healthwatch Richmond visits care homes across the borough as part of its Enter & View work