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Your spotlight on local services

Richmond patients want better access to GP appointments


Getting better access to a GP appointment, both physically and at a suitable time, is the biggest source of frustration and dissatisfaction for patients in Richmond Borough according to our latest General Practice Report and Executive Summary.

This was just one of the many findings and recommendations from our recent research and Public Forum event on 23 January which investigated complaints we had received from the public and explored recommendations for improvement for local General Practice surgeries.

Other key findings are identified in the General Practice Report & Executive Summary and, although there are many examples of good practice in GP surgeries across the borough, some key recommendations for improvements to specific issues were also agreed at the event.

We believe this report demonstrates the importance of people sharing their feedback with Healthwatch Richmond and that we’re providing an independent response to the views of the community. We were delighted by the turn-out and discussion at our Public Forum event and that we got buy-in from all the key organisations involved in GP care - including GPs.

We’re now setting up a working group to discuss the findings from this research to determine how Richmond’s General Practice services can be improved for local residents in ways that will make the biggest difference to the patient’s experience.

If you’d like to know more about the GP Project, receive a copy of the full report or get involved with the next steps or with any of our other work, please contact us.