Read the Healthwatch Annual Report for 2015-2016. The report gives an overview of our work over the year, describes our key achievements and how we have made a difference to local health and social care services.
Key achievements from the year included:
Having a significant influence on the development of a strategy to improve mental health care for young people through increased staffing levels and a greater role for the voluntary sector
Improvements to care homes and recognising good practice where we found it
Improvements to GP Pracrices including helping one local practice to identify and put a stop to the activities of a counsellor operating fraudulently from their practice
Improvements in Discharge from Hospital and recognition of our work in this area nationally
You can also talk to us if you need information. Additionally, if you need someone to help you through the complaints process, or make a complaint on your behalf, we can put you in touch with advocacy services.