1. West Middlesex University Hospital - Adult inpatient wards 2014

    Report -

    In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.

  2. The Vineyard Surgery: GP Project

    Report -

    We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  3. Woodlawn Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  4. Seymour House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  5. Lock Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  6. Oak Lane Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  7. Chudleigh House

    Report -

    In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted.

  8. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  9. Annual Report 2014/15

    Report -

    Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services.

  10. Improving Emotional Wellbeing for Young People in 2016

    Report -

    Healthwatch Richmond collected the opinions of parents and schools on services they have received from the Child and Adolescent Mental Health Service (CAMHS) in Richmond.

  11. Twickenham Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  12. North Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  13. Dr Johnson & Partners (Sheen Lane): GP Project

    Report -

    We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  14. Hampton Wick Surgery: GP Project

    Report -

    We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  15. Crane Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  16. Richmond Green Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  17. Experiences of Richmond CAMHS services - 2015

    Report -

    Healthwatch Richmond was invited to work in collaboration with Richmond SEND Family Voice (RSFV), ADHD Richmond and Richmond National Autistic society (Richmond NAS) to collect the opinions of parents and schools on CAMHS services.

  18. Enter & View Report: Roy Kinnear House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House.

  19. Enter & View Report: Whitefarm Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge.

  20. Essex House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  21. Broad Lane Surgery: GP Project

    Report -

    We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  22. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  23. Report: Improving support for people living with Long Covid

    Report -

    Healthwatch Richmond talked to almost 100 people suffering from Long Covid in the borough, in the Summer of 2021, and found that much was still needed to improve support services.

  24. Local MP supports Healtwatch Richmond in campaign for better NHS dental access

    News -

    Local MP Munira Wilson speaks out in Parliamentary address on the dental health crisis

  25. Living with Covid-19: lifting of restrictions

    Advice and Information -

    On February 21 the Prime Minister announced the next steps for living with Covid-19, including the lifting of restrictions in England. Find out about the timeline of regulation changes and how to keep yourself and other safe.

  26. Prime Minister sets out plan for living with covid-19

    News -

    On February 21 the Prime Minister announced the next steps for living with Covid-19, including the lifting of restrictions in England.

  27. Changes to testing for coronavirus in England

    Advice and Information -

    Guidance on testing has changed. Find out when you should get tested and how to get a test.

  28. International Travel Guidance

    Advice and Information -

    All UK covid-19 travel restrictions will be removed from 4am Friday 18 March. Find out more about the changes.

  29. Coronavirus: advice for visiting friends or family in a care home

    Advice and Information -

    The Government has updated their guidance on care home visits from 31 January 2022. Read on for the latest information.

  30. Coronavirus: a teenager's guide

    Advice and Information -

    If you're a young person and you're concerned about the spread of coronavirus amongst kids and teens, below are some resources and information for you.

  31. COVID-19 vaccination. What can you get?

    Advice and Information -

    How many doses of vaccine should you have? How many booster doses? Read this guide to find out what kind of Covid-19 jab you are eligible for.

  32. Covid-19 vaccination for children 5-11

    Advice and Information -

    The NHS is now offering Covid-19 vaccination for children aged 5 to 11. Why should children take the vaccine? What vaccine will they be offered? Read to find out more.

  33. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  34. Your Guide to Richmond's NHS, Care and Support (Spring 2022)

    Report -

    The NHS, social care and local charities can provide a range of help. We've produced this downloadable leaflet to help you find help when you need it.

  35. What to do if you experience symptoms of COVID-19

    Advice and Information -

    Free universal testing from the NHS has ended. If you experience symptoms of Covid-19, what should you do? Read here to find out how to keep others safe and reduce the spread.

  36. Championing what matters to you: Annual Report 2021/22

    Report -

    "Throughout, our overriding concern was to maintain our effectiveness in serving the interests of Richmond residents, patients and service users." - John Anderson, Chair, Healthwatch Richmond. Read the report here

  37. Polio booster campaign for children aged 1 to 9

    Advice and Information -

    Following the identification of type 2 polio virus in sewage samples from north London, all children aged 1 to 9 years in London need to have a dose of polio vaccine now.

  38. Healthwatch Richmond Trustees

    Page -

    Could you help us to make health or social care better for our community? Our role is exciting and our success is built on the support that our Trustees give us to ensure that we're working effectively.

  39. Someone I love has died - where can I find support?

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  40. Celebrating Black History Month in the London Borough of Richmond

    News -

    On Tuesday 25th October guests joined local organisations at York House to celebrate Black History Month in the Borough of Richmond. It was an evening of reflection on the topic of mental health in the Black community.

  41. Covid-19 guidance (updated December 2022)

    Advice and Information -

    As we progress through the winter season you are more likely to experience symptoms of covid-19 and flu. What should you do? Read below for the latest NHS guidance.