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Share your experiences of care and support during the coronavirus pandemic

Help us understand how care and support services have changed during the COVID-19 pandemic, how they are working for you and to how we can support meaningful improvements that matter to you.

Share your experience

Latest advice and guidance

Staying alert and safe

The most important thing we can do is to stay alert, control the virus, and in doing so, save lives. On the 11 May 2020 the Government has released new guidance in the next phase in our fight against coronavirus.

Find out more

Shielding and protecting the extremely vulnerable from coronavirus

The information in this article should provide guidance for those who are extremely vulnerable to more severe illness from coronavirus and what NHS England and Public Health England are asking you to do at this stage.

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Can I be tested for coronavirus?

Testing is a key pillar of the Government's strategy to protect the NHS and save lives. The testing capacity has been expanded to include anyone with symptoms (in England).

Find out if you are eligible

Stay at home for households with possible or confirmed coronavirus infection

It is very important that people with symptoms that may be due to coronavirus and their household stay at home. Staying at home will help control the spread of the virus to others, particularly the most vulnerable.

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Advice for caring for a friend or family member

This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

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Information for children, young people and families

We have brought together coronavirus advice and information targetted to children, young people and families.

It includes information for teenagers and resources to help you answer questions you child or young person has about coronavirus.

Find out more

Accessible formats of coronavirus guidance

We have compiled the latest government advice in accessible formats- Easy Read and British Sign Language

Find them here

How can I help the community?

Richmond Council is working with Richmond Council for Voluntary Services (Richmond CVS) in response to the coronavirus pandemic. They are best placed to co-ordinate volunteers safely and securely to help the most vulnerable whilst ensuring those getting help are protected.

Sign up to help

Finding support

Coronavirus and domestic abuse

As a result of coronavirus outbreak, many victims of Domestic Abuse face additional challenges and barriers to accessing support.

Get advice and help

Coronavirus and looking after your wellbeing

It is a worrying time and it is really important that we also look after our mental health. It is OK to feel anxious, scared, low or frustrated, everyone will respond differently and there is no right way to feel.

Find out more

Coronavirus and your dental care

To help prevent the spread of coronavirus (COVID-19), routine dental care has been stopped. Dental care is being provided to those who urgently need it.

Find out how to get help