Resources to help you make a complaint

We know that making a complaint about NHS or social care services can be confusing.

We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.

To find out how to get help with your complaint contact us:

0208 099 5335

info@healthwatchrichmond.co.uk

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

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Complain to Richmond Adult Social Services

Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

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Get help complaining about NHS Services

GP complaints

Find out where to start if you have a problem with your GP. 

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Get help complaining about NHS Services

NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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Get help complaining about NHS Services

NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Get help complaining about NHS Services

Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Get help complaining about NHS Services

Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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Get help complaining about NHS Services

Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service

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Care Quality Commission

Call the disclosure line to report concerns about NHS or social care providers.

03000 616161

The NHS and Social Care Whistleblowing Helpline

Can advise on the whistleblowing process but aren’t a disclosure line. 

08000 724 725