Important notice
As the COVID-19 pandemic places unprecedented pressure on services, many health and social care providers have temporarily suspended complaints processing to allow staff to be redeployed to the frontline response. You are still entitled to make a complaint, but it may take longer than usual to receive an outcome.
Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
To find out how to get help with your complaint contact us:
0208 099 5335
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
GP complaints
Find out where to start if you have a problem with your GP.
NHS dentist complaints
Find out how to make a complaint about NHS dental care.
NHS Hospital complaints
This information applies to all patients in NHS hospitals and also if your NHS funded treatment is in a private hospital.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
Find out more about complaints about other services including opticians, physiotherapists, health visitors, ambulance staff and pharmacies etc.
Whistleblowing
Find out information about how a staff member can report a problem in the NHS or an adult social care service
Care Quality Commission
Call the disclosure line to report concerns about NHS or social care providers.
03000 616161
The NHS and Social Care Whistleblowing Helpline
Can advise on the whistleblowing process but aren’t a disclosure line.
08000 724 725