Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

Get in touch with us

0208 099 5335

info@healthwatchrichmond.co.uk

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 
 

Whistleblowing

Care Quality Commission

Call the disclosure line to report concerns about NHS or social care providers.

03000 616161

The NHS and Social Care Whistleblowing Helpline

Can advise on the whistleblowing process but aren’t a disclosure line. 

08000 724 725

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.