Help making a complaint
Take a look at our practical resources to help you make a complaint about NHS health and social care services.
Thinking about making a complaint?
Find out more about what's involved in making a complaint about NHS or adult social care services and what your next steps might be.
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Get in touch with us
0208 099 5335
Tips and tools for making a complaint
Contact Details for PALS and Complaints at local NHS services
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
Whistleblowing
Care Quality Commission
Call the disclosure line to report concerns about NHS or social care providers.
03000 616161
The NHS and Social Care Whistleblowing Helpline
Can advise on the whistleblowing process but aren’t a disclosure line.
08000 724 725