As the COVID-19 pandemic places unprecedented pressure on services, many health and social care providers have temporarily suspended complaints processing to allow staff to be redeployed to the frontline response. You are still entitled to make a complaint, but it may take longer than usual to receive an outcome.
Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
To find out how to get help with your complaint contact us:
0208 099 5335
Tips and tools for making a complaint
Find out information about how a staff member can report a problem in the NHS or an adult social care service
Care Quality Commission
Call the disclosure line to report concerns about NHS or social care providers.
The NHS and Social Care Whistleblowing Helpline
Can advise on the whistleblowing process but aren’t a disclosure line.
08000 724 725