Important notice

NHS complaints process due to resume from 1 July 2020
NHS organisations will resume the complaints processs as long as COVID-19 circumstances do not change significantly.

Resources to help you make a complaint

We know that making a complaint about NHS or social care services can be confusing.

We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.

To find out how to get help with your complaint contact us:

0208 099 5335

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

GP complaints

Find out where to start if you have a problem with your GP. 

NHS dentist complaints

Find out how to make a complaint about NHS dental care.

NHS Hospital complaints

This information applies to all patients in NHS hospitals and also if your NHS funded treatment is in a private hospital.

Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

Other NHS services

 Find out more about complaints about other services including opticians, physiotherapists, health visitors, ambulance staff and pharmacies etc.


Find out information about how a staff member can report a problem in the NHS or an adult social care service

Find out more

Care Quality Commission

Call the disclosure line to report concerns about NHS or social care providers.

03000 616161

The NHS and Social Care Whistleblowing Helpline

Can advise on the whistleblowing process but aren’t a disclosure line. 

08000 724 725