1. Report -

    We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough.
  2. Report -

    Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations.
  3. News -

    Across south west London, commissioners have to save an additional £900 million to meet NHS budgets.
  4. Report -

    The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.

  5. News -

    The local NHS had to save £20 million by April 2018 in order to meet its statutory duty not to go into debt.
  6. Report -

    As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton.
  7. Report -

    We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough.
  8. Report -

    The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond.
  9. Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.
  10. Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home.
  11. Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home.
  12. Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home.
  13. Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House.
  14. Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home.
  15. Page -

    We spoke to Rae McDonald and Yvonne Lincoln who both volunteered for our Enter and View programme.
  16. Report -

    We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.
  17. Report -

    Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 
  18. Page -

  19. Event -

  20. Event -

  21. Event -

  22. Event -

  23. Event -

  24. Event -

  25. Event -

  26. Page -

    A Healthwatch project run by young people aged 13-17 working with Healthwatch Richmond and Healthwatch Kingston.

    Find out more about their work via the links below.
  27. Page -

    GDPR requires us to consider the legal basis behind the way we use your personal data. Because we take your privacy seriously and value your data we have published our Public Data Asset Register.
  28. Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
  29. Page -

    We reviewed the services of 13 GP practices in the borough.
    You can read the individual reports by following the links below. Alternatively, an overview report has been prepared that summarises the findings of all the GP practices.
  30. Page -

    In early 2018, we completed our review looking at residential care services. Over the previous two years, we visited all of the care homes operating in the borough.
  31. Page -

    It is evident from our work that people are experiencing difficulties with the mental health services. We are reviewing all the mental health services available in the borough. 
  32. Page -

    If you wish to make a complaint or raise a concern about Healthwatch Richmond or Richmond Health Voices please do so via the complaints policy below.
  33. Report -

    The report demonstrates how we have made a difference to the care that local people receive.
  34. Report -

    Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
  35. News -

    Mental health is an area of priority for Healthwatch Richmond.
  36. Page -

    Please provide feedback to Healthwatch Richmond about your recent visit to West Middlesex Hospital through the survey below.

    Any questions/further feedback? Please contact us at jessica@healthwatchrichmond.co.uk or call us on 020 8099 5335
  37. Report -

    We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
  38. News -

    The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond.
  39. News -

    In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit.
  40. News -

    South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites.
  41. News -

    In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements.
  42. News -

    As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.