1. Coronavirus and face coverings

    Advice and Information -

    What do you need to know about face coverings? We have brought together the latest guidance and rules around face coverings.

  2. Work with us

    Page -

    Find out more ways you can work with us and any current opportunities with our team.

  3. NHS COVID Pass: Demonstrating your COVID-19 vaccination status

    Advice and Information -

    How to get the NHS COVID Pass and demonstrate your coronavirus status domestically or when travelling abroad.

  4. Stay at home advice for households with possible or confirmed coronavirus infection

    Advice and Information -

    The self-isolation advice for contacts of people with coronavirus (COVID-19) has changed. Find out what you need to to if someone in your household gets infected.

  5. Celebrating LGBTQ+ Contributions in Richmond

    News -

    On Tuesday 24th February we hosted a public event via Zoom to do celebrate LGBTQ+ contributions in the borough. Read about our successful event and have a look at some useful resources below.

  6. COVID-19 Vaccinations in Richmond: Live Webinar

    News -

    In February 2021 we hosted a live webinar with a panel of experts answering your questions on everything you need to know about the COVID-19 vaccine. You can watch the event and download the slides by clicking on the links below.

  7. HealthTalk the Podcast Episode 1: What support can carers expect from Kingston Hospital?

    News -

    Listen to the first episode of our new podcast series below.

  8. YOLTalks!: a Podcast series by Youth Out Loud!

    News -

    Youth Out Loud! develops, produces and distributes podcasts made by young people, for young people, using the expertise of professionals, on important topics around health and social care services.

  9. Healthwatch Richmond's Response to the Updated Richmond SEND Futures Plan

    Report -

    The revised SEND Futures Plan aims to improve the quality of services for children & young people and reduce the financial deficit in Richmond. We responded to the plan to ensure peoples' voices were included. Read the plan and our response here.

  10. Accessing your NHS login and app

    Advice and Information -

    NHS login lets you access a variety of digital health and care websites and apps with just one email address and password. You can download the app on your phone or tablet, or access it via the browser in your desktop or laptop computer.

  11. Impact of Covid-19 and Inequalities

    Report -

    We were asked to contribute to an equalities focused Impact of Covid-19 review by HEAR Equality and Human Rights Network. Read the full report, attached below.

  12. Half of Richmond patients unable to get dental care unless they can pay

    Report -

    Healthwatch Richmond heard from over 300 people about accessing dental care in the London Borough of Richmond upon Thames, between October and November 2020 and found that access to NHS dentistry is a local and nationwide problem amid the pandemic

  13. Youth Out Loud! A Healthwatch project lead by children and young people

    News -

    High quality care for children and young people is one of South West London's health and care plan top priorities. Find how Healthwatch Richmond and Kingston are supporting it.

  14. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  15. Experience Matters: Annual Report 2020/21

    Report -

    2020/21 was our busiest and most successful year to date. Find out more about it here

  16. Long COVID: Tell us your experiences!

    News -

    Have you experienced long-term effects of Coronavirus? Have they lasted weeks or even months? We want to hear from you!

  17. Report: Direct Payments in the Borough of Richmond

    Report -

    Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service.

  18. Is the NHS sharing your data? What you need to know

    News -

    A number of national media reports and social media posts are claiming that your personal health data will be shared if you don't opt out now. This is clearly alarming but it is not the full story.

  19. Healthwatch Richmond Shortlisted for Prestigious National Award

    News -

    Healthwatch Richmond has been nominated for a prestigious national award for COVID-19 Response which has helped seldom heard groups access care and have a voice during the pandemic, across Richmond.

  20. Celebrating Black History Month in the London Borough of Richmond

    News -

    On Tuesday 26th October we hosted an event celebrating Black History Month in Richmond, at York House. Guests enjoyed speaking to local organisations, speeches, music and great food!

  21. Four ways your pharmacist can help you

    Advice and Information -

    Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines for a range of minor illnesses. Here are four ways your pharmacist can help you.

  22. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  23. What dental support should you expect while living in residential care?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  24. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  25. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  26. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  27. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  28. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  29. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  30. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  31. Where can I go to get help for my health Out of Hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  32. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  33. How can I find an NHS dentist?

    Advice and Information -

    Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

  34. Talking to children and Young People about Coronavirus: a guide for parents and carers

    Advice and Information -

    It is important you answer children and young people's questions about COVID-19 in a way they can understand, without causing alarm.

  35. Coronavirus and your dental care

    Advice and Information -

    The coronavirus pandemic has created a backlog of patients in need of dental care. Practices will prioritise patients with the most urgent need. Read the latest advice on how to access dental care during the pandemic.

  36. Coronavirus: Information for parents, carers and families

    Advice and Information -

    The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families.

  37. Coronavirus and looking after your wellbeing

    Advice and Information -

    It is a worrying time and it is really important that we also look after our mental health. It is OK to feel anxious, scared, low or frustrated, everyone will respond differently and there is no right way to feel.

  38. What you should expect from social care support

    Advice and Information -

    Here are six things you should expect from care services, according to new guidelines.

  39. Guidance for people previously considered clinically extremely vulnerable from COVID-19

    Advice and Information -

    If you have previously been identified as clinically extremely vulnerable you will no longer be advised to shield

  40. Coronavirus: Wellbeing for Teens

    Advice and Information -

    The Covid-19 pandemic is full of uncertainties and you may be asked by your school, college or workplace to stay at home for a period of time. It is now more important then ever that you look after yourself and your wellbeing. But how?

  41. Advice for caring for a friend or family member during a pandemic

    Advice and Information -

    This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

  42. Accessible formats of coronavirus guidance

    Advice and Information -

    Please see below for coronavirus guidance available in accessible formats, including BSL, audio guidance, easy read, large print and translations. You can also find essential helplines and contact numbers at the bottom of the page.

  43. Domestic abuse and coronavirus

    Advice and Information -

    As a result of coronavirus outbreak, many victims of Domestic Abuse face additional challenges and barriers to accessing support.

  44. AstraZeneca Vaccine Guidance

    Advice and Information -

    The benefits of the AstraZeneca vaccine far outweigh the risks for most people. Healthy adults under 40, with no health conditions may be offered an alternative vaccine. Find out more