1. West Middlesex Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.

  2. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  3. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  4. West Middlesex University Hospital - Adult inpatient wards 2014

    Report -

    In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.

  5. Discharge Project 2015

    Report -

    We reviewed the discharge process from hospitals throughout the borough. We mapped the process of patient discharge from hospital to home, and then asked patients and carers for their feedback and experiences.

  6. Mary Seacole Ward - Queen Mary's Hospital Roehampton Enter & View Visits

    Report -

    The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.

  7. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  8. Enter & View report: Gwynne Holford Ward, Queen Mary’s Hospital

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton.

  9. 'Major changes to local services' Event

    Report -

    We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs.

  10. Lavender Ward Enter & View Report

    Report -

    In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.

  11. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  12. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  13. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  14. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  15. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  16. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  17. Kingston Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.

  18. Youth Out Loud!'s 15 Steps Challenge at Kingston Hospital

    News -

    In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit.

  19. NHS England has heard your experiences of patient transport

    News -

    NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service.

  20. Sharing your experiences of West Middlesex Hospital

    News -

    To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018.

  21. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  22. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  23. Have you left hospital during COVID-19? Tell us your experience

    News -

    If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing.

  24. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  25. Reconfiguration of Children’s Cancer Principal Treatment Centre

    News -

    The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre.

  26. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.

  27. Where to get my blood test appointment? Read our Phlebotomy Report

    Report -

    Kingston Hospital contacted Healthwatch Richmond to conduct a survey that would help understand better the needs of patients in terms of blood tests appointments.
    The aim was to collect patient’s views on their phlebotomy experience, in order to better understand patients’ needs and preferences.

  28. Care Act Event

    News -

    The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.

  29. Care Act Consultation Report

    Report -

    To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.

  30. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  31. Health and Care Plan launched in the borough of Richmond

    News -

    The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond.

  32. Advice for caring for a friend or family member during a pandemic

    Advice and Information -

    This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

  33. HealthTalk the Podcast Episode 1: What support can carers expect from Kingston Hospital?

    News -

    Listen to the first episode of our new podcast series below.

  34. Healthy Living in Richmond

    Report -

    We collected the experience of over 800 residents to improve local services helping people to eat healthy, stay active, stop smoking, and reduce alcohol intake.

  35. SEND Futures Survey

    Response -

    When a child or young person has a special educational need/disability (SEND), there are often lots of different organisations involved in providing the education, health and social care support needed for that individual to achieve their potential.

  36. SEND Futures Experiences Report

    Report -

    Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children.

  37. LA SEND Inspection Improvement Plan

    Report -

    Healthwatch Richmond have commented on the CQC/Ofsted Inspection Improvement Plan for Achieving for Children.