1. Where can I go to get help for my health Out of Hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  2. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  3. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  4. 'Major changes to local services' Event

    Report -

    We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs.

  5. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  6. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  7. Your Guide to Richmond's NHS, Care and Support (Spring 2022)

    Report -

    The NHS, social care and local charities can provide a range of help. We've produced this downloadable leaflet to help you find help when you need it.

  8. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  9. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  10. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  11. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  12. What dental support should you expect while living in residential care?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  13. Youth Out Loud!'s 15 Steps Challenge at Kingston Hospital

    News -

    In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit.

  14. Four ways your pharmacist can help you

    Advice and Information -

    Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines for a range of minor illnesses. Here are four ways your pharmacist can help you.

  15. How can I find an NHS dentist?

    Advice and Information -

    Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

  16. What you should expect from social care support

    Advice and Information -

    Here are six things you should expect from care services, according to new guidelines.

  17. NHS England has heard your experiences of patient transport

    News -

    NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service.

  18. Sharing your experiences of West Middlesex Hospital

    News -

    To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018.

  19. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  20. Coronavirus and looking after your wellbeing

    Advice and Information -

    It is a worrying time and it is really important that we also look after our mental health. It is OK to feel anxious, scared, low or frustrated, everyone will respond differently and there is no right way to feel.

  21. Stay at home advice for households with possible or confirmed coronavirus infection

    Advice and Information -

    The self-isolation advice for contacts of people with coronavirus (COVID-19) has changed. Find out what you need to to if someone in your household gets infected.

  22. Guidance for people previously considered clinically extremely vulnerable from COVID-19

    Advice and Information -

    If you have previously been identified as clinically extremely vulnerable you will no longer be advised to shield

  23. Coronavirus: Information for parents, carers and families

    Advice and Information -

    The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families.

  24. Coronavirus: supporting parents and carers of children with SEND

    Advice and Information -

    The shielding programme ended in England on 15 September 2021. This means that people who were previously considered clinically extremely vulnerable (CEV) will not be advised to shield in the future or follow specific guidance.

  25. Coronavirus: a teenager's guide

    Advice and Information -

    If you're a young person and you're concerned about the spread of coronavirus amongst kids and teens, below are some resources and information for you.

  26. Coronavirus: Wellbeing for Teens

    Advice and Information -

    The Covid-19 pandemic is full of uncertainties and you may be asked by your school, college or workplace to stay at home for a period of time. It is now more important then ever that you look after yourself and your wellbeing. But how?

  27. Domestic abuse and coronavirus

    Advice and Information -

    As a result of coronavirus outbreak, many victims of Domestic Abuse face additional challenges and barriers to accessing support.

  28. Coronavirus and your dental care

    Advice and Information -

    The coronavirus pandemic has created a backlog of patients in need of dental care. Practices will prioritise patients with the most urgent need. Read the latest advice on how to access dental care during the pandemic.

  29. Changes to testing for coronavirus in England

    Advice and Information -

    Guidance on testing has changed. Find out when you should get tested and how to get a test.

  30. Share your experiences of care and support during the coronavirus pandemic

    News -

    Help us understand how care and support services have changed during the COVID-19 pandemic, how they are working for you and to how we can support meaningful improvements that matter to you.

  31. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  32. Coronavirus and face coverings

    Advice and Information -

    What do you need to know about face coverings? We have brought together the latest guidance and rules around face coverings.

  33. Accessing your NHS login and app

    Advice and Information -

    NHS login lets you access a variety of digital health and care websites and apps with just one email address and password. You can download the app on your phone or tablet, or access it via the browser in your desktop or laptop computer.

  34. Is the NHS sharing your data? What you need to know

    News -

    A number of national media reports and social media posts are claiming that your personal health data will be shared if you don't opt out now. This is clearly alarming but it is not the full story.

  35. Reconfiguration of Children’s Cancer Principal Treatment Centre

    News -

    The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre.

  36. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.

  37. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.