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In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care. -
Report -
We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
Report -
Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them. -
Report -
Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services. -
Report -
Healthwatch Richmond collected the opinions of parents and schools on services they have received from the Child and Adolescent Mental Health Service (CAMHS) in Richmond. -
Report -
We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
Healthwatch Richmond was invited to work in collaboration with Richmond SEND Family Voice (RSFV), ADHD Richmond and Richmond National Autistic society (Richmond NAS) to collect the opinions of parents and schools on CAMHS services. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
Report -
We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
News -
On 26th November 2015, over 120 people joined us for our event and public exhibition. -
Advice and Information -
What do you need to know about face coverings? We have brought together the latest guidance and rules around face coverings. -
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Find out more ways you can work with us and any current opportunities with our team. -
Advice and Information -
How to get the NHS COVID Pass and demonstrate your coronavirus status domestically or when travelling abroad. -
Advice and Information -
The self-isolation advice for contacts of people with coronavirus (COVID-19) has changed. Find out what you need to to if someone in your household gets infected. -
News -
On Tuesday 24th February we hosted a public event via Zoom to do celebrate LGBTQ+ contributions in the borough. Read about our successful event and have a look at some useful resources below. -
News -
In February 2021 we hosted a live webinar with a panel of experts answering your questions on everything you need to know about the COVID-19 vaccine. You can watch the event and download the slides by clicking on the links below.
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News -
Listen to the first episode of our new podcast series below. -
News -
Youth Out Loud! develops, produces and distributes podcasts made by young people, for young people, using the expertise of professionals, on important topics around health and social care services. -
Report -
The revised SEND Futures Plan aims to improve the quality of services for children & young people and reduce the financial deficit in Richmond. We responded to the plan to ensure peoples' voices were included. Read the plan and our response here. -
Advice and Information -
NHS login lets you access a variety of digital health and care websites and apps with just one email address and password. You can download the app on your phone or tablet, or access it via the browser in your desktop or laptop computer. -
Report -
We were asked to contribute to an equalities focused Impact of Covid-19 review by HEAR Equality and Human Rights Network. Read the full report, attached below. -
Report -
Healthwatch Richmond heard from over 300 people about accessing dental care in the London Borough of Richmond upon Thames, between October and November 2020 and found that access to NHS dentistry is a local and nationwide problem amid the pandemic -
News -
High quality care for children and young people is one of South West London's health and care plan top priorities. Find how Healthwatch Richmond and Kingston are supporting it. -
News -
Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Report -
2020/21 was our busiest and most successful year to date. Find out more about it here -
News -
Have you experienced long-term effects of Coronavirus? Have they lasted weeks or even months? We want to hear from you! -
Report -
Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service. -
News -
A number of national media reports and social media posts are claiming that your personal health data will be shared if you don't opt out now. This is clearly alarming but it is not the full story. -
News -
Healthwatch Richmond has been nominated for a prestigious national award for COVID-19 Response which has helped seldom heard groups access care and have a voice during the pandemic, across Richmond. -
News -
On Tuesday 26th October we hosted an event celebrating Black History Month in Richmond, at York House. Guests enjoyed speaking to local organisations, speeches, music and great food! -
Advice and Information -
Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines for a range of minor illnesses. Here are four ways your pharmacist can help you. -
Advice and Information -
Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.