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We reviewed the discharge process from hospitals throughout the borough. We mapped the process of patient discharge from hospital to home, and then asked patients and carers for their feedback and experiences. -
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Since we were formed in 2013, General Practice has been a key priority area for Healthwatch Richmond. -
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Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
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Read the Healthwatch Annual Report for 2015-2016. The report gives an overview of our work over the year, describes our key achievements and how we have made a difference to local health and social care services. -
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In 2016 we undertook a review of emotional wellbeing and mental health services for young people. This is what we found. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Brinsworth House. -
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We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs. -
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In January 2018, Healthwatch Richmond surveyed patients and staff in the Richmond & Kingston Early Intervention Service (EIS). -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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Healthwatch Richmond gathered the views and experiences of over 100 women about the care they received during pregnancy (antenatal care). -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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We use cookies on our website to make your experience as easy and simple as possible. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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We ran an event explaining commissioners’ and providers’ plans changes for mental health care and gathering local people's views and experiences. -
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In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness. -
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Find out about more about how we can help you access the support you need to live well. -
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People want health and care that works for them. Our job is to help make this happen, but we need to hear from you to understand what matters. Whether you have a couple of minutes to spare, or can commit to something longer, there are plenty of ways to get involved.
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Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents. -
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Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
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Make a difference in your local community by giving people the opportunity to speak up about their health and social care. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.