1. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  2. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  3. Improving Emotional Wellbeing for Young People in 2016

    Report -

    Healthwatch Richmond collected the opinions of parents and schools on services they have received from the Child and Adolescent Mental Health Service (CAMHS) in Richmond.

  4. Experiences of Richmond CAMHS services - 2015

    Report -

    Healthwatch Richmond was invited to work in collaboration with Richmond SEND Family Voice (RSFV), ADHD Richmond and Richmond National Autistic society (Richmond NAS) to collect the opinions of parents and schools on CAMHS services.

  5. Feedback to Care Quality Commission (CQC) regarding South West London and St George’s Mental Health Trust

    Report -

    In February 2014, we surveyed people using services provided by South West London and St George's Mental Health Trust to feed into the upcoming CQC inspection of the trust.

  6. Transforming Mental Health - 2017 Event

    News -

    In November 2017, we ran a large public event aimed at explaining the planned changes to mental health care and to give people a chance to share their experience and debate the issues with leaders in the sector.

  7. Transforming Mental Health- Event Report 2017

    Report -

    We ran an event explaining commissioners’ and providers’ plans changes for mental health care and gathering local people's views and experiences.

  8. Richmond Home Treatment Team Review

    Report -

    In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)

  9. Richmond Wellbeing Service Review

    Report -

    Between March - May 2018, we heard from over 100 people about their views and experiences of the Richmond Wellbeing Service which provides free NHS psychological therapies for common mental health problems.

  10. Richmond & Kingston Early Intervention Service Review - 2018

    Report -

    In January 2018, Healthwatch Richmond surveyed patients and staff in the Richmond & Kingston Early Intervention Service (EIS).

  11. Lavender Ward Enter & View Report

    Report -

    In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.

  12. Reviewing Adult Mental Health Care

    News -

    Mental health is an area of priority for Healthwatch Richmond.

  13. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  14. Improving Emotional Wellbeing for Young People in 2016 FILM

    Report -

    In 2016 we undertook a review of emotional wellbeing and mental health services for young people. This is what we found.

  15. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  16. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  17. Recovery & Support Team Review

    Report -

    Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.

  18. Health and Care Plan launched in the borough of Richmond

    News -

    The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond.

  19. Richmond Royal & Barnes Hospital Redevelopment

    News -

    South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites.

  20. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  21. Recovery & Support Team- Updates

    News -

    In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements.

  22. Richmond's Crisis Care Services

    News -

    At the time of our Crisis Care report publication we were working with partners from across the system to finalise a map of the Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  23. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  24. Coronavirus: Information for parents, carers and families

    Advice and Information -

    The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families.

  25. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  26. Youth Out Loud! are raising mental health awareness

    News -

    Our youth group - Youth Out Loud! (YOL!) have launched their video "Self Harm: Being a Good Friend" and a fantastic set of resources to help manage mental health.

  27. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  28. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  29. Talking to children and Young People about Coronavirus: a guide for parents and carers

    Advice and Information -

    It is important you answer children and young people's questions about COVID-19 in a way they can understand, without causing alarm.

  30. Healthwatch Richmond shares its success with Youth Out Loud! at Healthwatch Week

    News -

    Healthwatch Richmond shared our experience, success and achievements from supporting Youth Out Loud! since the pandemic began, with 42 Healthwatch from across the country at national Healthwatch Week conference.

  31. Someone I love has died - where can I find support?

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  32. Celebrating Black History Month in the London Borough of Richmond

    News -

    On Tuesday 25th October guests joined local organisations at York House to celebrate Black History Month in the Borough of Richmond. It was an evening of reflection on the topic of mental health in the Black community.

  33. Transforming Adult Mental Health Care

    Report -

    South West London & St George's NHS Mental Health Trust are transforming their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process.

  34. Teddington Memorial Hospital- Walk-in Centre

    Report -

    In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.

  35. Changes to Teddington Memorial Hospital - July 2018

    News -

    In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre.

  36. Kingston Hospital Emergency Department

    Report -

    We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.

  37. West Middlesex Hospital Enter & View

    News -

    As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.

  38. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  39. Calling NHS 111 First

    Advice and Information -

    You can now access urgent care without waiting a long to be seen, through the new NHS 111 First Service. Find out how it works!

  40. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  41. London Ambulance Services

    Report -

    Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.

  42. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.