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Report -
We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
Report -
Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
Report -
We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Brinsworth House. -
Report -
In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
News -
The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
Advice and Information -
The Government has updated their guidance on care home visits from 31 January 2022. Read on for the latest information.
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Report -
In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital. -
News -
In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre. -
Report -
We reviewed the service of the Emergency Department at Kingston Hospital in March 2018. -
Report -
We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work. -
News -
As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August. -
Report -
We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff. -
News -
Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Advice and Information -
The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families. -
Report -
We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
Report -
Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020. -
Advice and Information -
You can now access urgent care without waiting a long to be seen, through the new NHS 111 First Service. Find out how it works! -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
Report -
Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available. -
News -
Applications are now open for Healthwatch Volunteers. Find out how you can get involved.