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News -
On 26th November 2015, over 120 people joined us for our event and public exhibition. -
News -
During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.
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Report -
We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
Report -
Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
Report -
‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
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Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
Report -
We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
Report -
In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
News -
The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
News -
Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Advice and Information -
This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
Report -
We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
News -
Do you care for an adult with learning disabilities? We would like to invite you to our event on Thursday 10th December from 5-7 pm. -
Report -
Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service. -
Report -
Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Report -
Getting better access to a GP appointment, both physically and at a suitable time, was the biggest source of frustration and dissatisfaction for patients in Richmond Borough according to our General Practice report in 2014. -
Report -
Since we were formed in 2013, General Practice has been a key priority area for Healthwatch Richmond. -
Report -
We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Report -
We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement. -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Kew Medical Practice. -
News -
Help Healthwatch Richmond understand how to improve GP appointment booking! -
Report -
Kingston Hospital contacted Healthwatch Richmond to conduct a survey that would help understand better the needs of patients in terms of blood tests appointments.
The aim was to collect patient’s views on their phlebotomy experience, in order to better understand patients’ needs and preferences.
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Advice and Information -
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.