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News -
On 26th November 2015, over 120 people joined us for our event and public exhibition. -
News -
During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.
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Report -
We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
Report -
Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
Report -
‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
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Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
Report -
We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
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In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
News -
The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
News -
Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Advice and Information -
This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
Report -
We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
News -
Do you care for an adult with learning disabilities? We would like to invite you to our event on Thursday 10th December from 5-7 pm. -
Report -
Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service. -
Report -
Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Report -
We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff. -
Report -
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
Report -
Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them. -
Report -
In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care. -
Report -
We reviewed the discharge process from hospitals throughout the borough. We mapped the process of patient discharge from hospital to home, and then asked patients and carers for their feedback and experiences. -
Report -
The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.
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As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton. -
Report -
We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs. -
Report -
In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness. -
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Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them. -
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Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts. -
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Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
Report -
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
Advice and Information -
It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.
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Advice and Information -
Find out what support is available to help you travel to your hospital appointments -
Report -
We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff. -
News -
In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit. -
News -
NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service. -
News -
To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018. -
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If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing. -
Report -
Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020. -
News -
The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre.