News and reports
Latest news and views
Why Losing Independent Patient Voice Harms Us All
The government's decision to close Healthwatch was first leaked to the press, and then confirmed in the NHS 10-Year Plan. Despite recognising the value of patient feedback, the plan surprisingly overlooks the independence of that voice and the…
The government's decision to close Healthwatch was first leaked to the press, and then confirmed in the NHS 10-Year Plan. Despite recognising…
News
Victory: a new pharmacy finally approved in Hampton!
We are delighted to hear that Hampton resident's voice have been heard.
Healthwatch Richmond is also proud to have been actively campaigning for a year for the resolution of the pharmacy issue in Hampton!
Healthwatch Richmond is also proud to have been actively campaigning for a year for the resolution of the pharmacy issue in Hampton!
News
Parliamentary Health & Social Care Committee Inquiry into NHS Dentistry
Healthwatch Richmond has been campaigning for improvements in NHS Dentistry since late 2020 when it first became clear that the pandemic had led to a crisis in an already overstretched service.
News
Have you left hospital during COVID-19? Tell us your experience
If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing.
To respond to coronavirus, hospital procedures had to quickly change. Tell us how this has affected the care you or your loved one has received.
News
Outreach Work
An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
The experiences people share shape our work…
The experiences people share shape our work…
News
Building Connections: Healthwatch Richmond at South West London Mental Health and Research Events
As part of our ongoing engagement with services, organisations and research within South West London, the Healthwatch Richmond staff have recently…
News
New BSL Interpreting Services for GP Practices in South West London
GP practices in South West London, which cover Croydon, Kingston, Merton, Richmond, Sutton, and Wandsworth boroughs, introduced a new BSL interpreter…
News
Understanding Hampton Pharmacy closures
The unacceptable pharmacy situation in Hampton is the result of several mistakes over the past months. Healthwatch Richmond thoroughly investigated…
Blog
Latest reports and publication
Front and Centre: Unlocking the power of people
Read about our work and impact in 2024/25 and our plans for the year to come.
Find out more
West Middlesex Hospital ED and UTC Enter & View
Healthwatch Richmond visited the Emergency Department and the Urgent Treatment Centre at West Middlesex University Hospital in November 2025 in a series of Enter & View visits to create a snapshot assessment of the service.
Find out more
What did people tell us about their GP?
We have published a number of reports about GPs in Richmond upon Thames
A review of care homes
In early 2018, we completed our review looking at residential care services by visiting all the care homes operating in the borough.
What have people told us about their hospital care?
We have reviewed all inpatient care and emergency and urgent care services in the borough.
What do people say about the local mental health services?
We are reviewing all the mental health services available in the borough in response to people telling us that they experience difficulties with them.
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