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Teddington Memorial Hospital - Walk-in Centre
In May 2018, Healthwatch Richmond conducted four Enter & View visits to the Walk-in Centre at Teddington Memorial Hospital (now an Urgent Treatment Centre). This is a nurse-led service that provides care to patients with minor injuries or illnesses that are urgent but not life threatening.
At the time of our visits, the service was operating under the title of ‘Walk-in Centre’. However, as of July 2nd 2018, the service provided by the Walk-in Centre was combined with the co-located extended hours GP service – the ‘GP Hub’ – and redefined as an ‘Urgent Treatment Centre’. Importantly, these changes do not invalidate the feedback we received as the walk-in element of the service is still operating as before.
Overall, it was clear that the Walk-in Centre is greatly valued by local patients. However busy the service, patients were consistently positive about staff and the care they provided. Nonetheless, there were a number of areas that could be improved, including: the triage process, communication with patients, signage for the Walk-in Centre and the children’s play area.
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