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Your spotlight on local services

Urgent and Emergency Care review


Over 2018 we will be visiting local A&E departments, Urgent Treatment Centres (UTC), Walk-In Centres and Minor Injuries Units to hear directly from patients about their experiences and find out how these services can be improved.

At the beginning of March, we visited the A&E and UTC at Kingston Hospital. The staff at Kingston Hospital were very helpful and gave us access to lots of different areas in A&E. Our team of Healthwatch volunteers spoke to 80 patients and relatives, gathering a wide range of valuable feedback.

“The department appeared clean and well presented - we were especially impressed with the recently completed refurbishments in the Majors and Resus areas. Patients gave lots of positive feedback about staff, who were consistently described as being nice, friendly and helpful. There were however some concerns regarding the provision of food & drink to long-staying patients, as well as the consistency of communication provided to patients waiting for care or waiting to be discharged.”

A full report from this review will be published in Spring 2018.

We're reviewing the Walk-In Centre at Teddington Memorial Hospital in May 2018 with the Minor Injuries Unit at Queen Mary’s Hospital (Roehampton) and A&E at West Middlesex University Hospital will all be reviewed over the coming months.

Share your experiences of these services, good or bad. Email ben@healthwatchrichmond.co.uk or call 0208 099 5335

Look out for more updates in our Bulletins, Newsletters or through facebook and twitter.