West Middlesex Hospital- Adult inpatient wards
Summary
Patients were generally very happy with the care they had received and staff were widely praised for their friendly approach.
“Restored my faith in the NHS”
We repeatedly observed staff working hard to provide a kind, caring and professional service in all the wards we visited.
“Very, very good… can't fault them… everyone works so hard”
The majority of poor care we encountered took place in the Marble Hill 1 ward. In this particular ward, there were a concerning volume of issues spanning: care at mealtimes, medication provision and patient hygiene.
We were encouraged by the consistently positive staff feedback about the teams they worked in. However, we were concerned by the number of staff who referred to staffing issues and the pressures this places them under.
We made our recommendations to the Hospital and they committed to an action plan. Read this in detail in the full report.
Download our full report or executive summary
If you need this report in a different format, please email info@healthwatchrichmond.co.uk or call 020 8099 5335.
Kingston Hospital
In 2019 we have completed our inpatient care project by reviewing inpatient care at Kingston Hospital.
