Mary Seacole Ward - Queen Mary's Hospital Roehampton Enter & View Visits
The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.
What we did
After reviewing the existing data on the service offered, we found that there was little current patient experience data available. A decision was then made to undertake an Enter & View visit to the ward as soon as possible.
The aim of the first visit was to get a better understanding of current patient experiences on the ward and explore the issues that had previously been reported to us.
Arrangements for the visit were made with senior nursing staff in charge of the ward. The visit was conducted by a group of six trained Healthwatch Volunteers on 20th April 2016.
The ward was revisited on 23rd November 2016, with a specific focus on care planning and patient participation, discharge processes, and ward activities.
Summary
- The first visit found that the care on the day was of a high standard; the cooperation and assistance from staff on the ward was notable.
- During the second visit the Enter & View team found patients and their relatives were being engaged in care planning, with the majority feeling fully involved.
- Patients seemed aware of the process involving discharge, as well as of the importance of home visits in facilitating it.
- Ward based activities were very good, and much effort was being made to provide a range of activities to appeal to a wide number of patients. However, some patients were unable or unwilling to participate.
Downloads
Full Report June 2016
Full Report November 2016
