At the time of our visits, the service was operating under the title of 'Walk-in Centre'. However, as of the 2nd July 2018 the service provided by the Walk-in Centre was combined with the co-located extended hours GP service- the 'GP hub' and redefined as an 'Urgent Treatment Centre'.
We conduced four visits to the Walk in Centre at Teddington memorial Hospital. We gathered feedback from 75 patients.
The main findings of the report are:
- The Walk-in Centre is greatly valued by local patients
- However busy the service is patients were consistently positive about staff and care
- Signage could be clearer for arriving patients and parking is an ongoing challenge
- There is a need to improve the children's play area
- There is a lack of privacy in the waiting area
- Nurses were not triaging patients within Hospital's 15 minute target
- Patients would benefit from clearer information on what to expect next
We made eight recommendations to the Hospital and the responses to these can be read in the Full Report and Executive Summary available for download below.