London Ambulance Services

Report - 29 March 2023

Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.

Key messages:

  • High levels of satisfaction were experienced among those who have used their services, with many respondents highlighting effective communication and the care and kindness they experienced from members of LAS staff.

  • Some respondents explained how they had low confidence in urgent and emergency services due to personal experiences, stories in the media and long waiting times.

  • People stressed the importance of developing the social care system and providing continuing care for elderly patients so that they are able to leave A&E and make room for new patients.

  • There was an overall feeling of need for improvements related to NHS England as a whole, mainly pointing to investment and funding in the NHS. Participants said it was necessary to invest in more staff. Most people expressed satisfaction with their care in the LAS system, but they were concerned that it would not be sustainable.

  • Respondents believed that public engagement could help to highlight when LAS services should be used. In addition, they believed that they could gain a better understanding of the services' performance than just media coverage.

Downloads

Read the full report here.

Download (PDF 696 KB)

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