Enter & View: Kew Medical Practice
What we did
During July and August 2023, Healthwatch Staff conducted two Enter and View visits to Kew Medical Practice. This report presents feedback from the practice staff and patients, in addition to observations and recommendations made by the Healthwatch team.
Summary
We spoke to a number of patients and most members of staff. Overall, we had no significant concerns and commend the practice of the positive feedback received from both patients and staff. In addition:
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The staff give the sense of a warm and healthy teamwork environment with an open door policy which allows for career development and training opportunities.
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We recommended that the accessibility of the practice and patient satisfaction with appointment wait times could both be improved
- The practice has committed to reviewing replacing the floor of the reception area at their next audit and our recommendations support this
Read the full report
Reviewing GP services
In total we reviewed just under half the GP Surgeries located in the borough. Are you interested in reading the reports of the other GP practices we have visited?
