Our decisions are based on the experiences we collect from patients and the public
Decision making procedure
Healthwatch organisations are required to have and publish a decision making policy. Our is here.
21 May 2020
Report
cartoon of pile of reports
Healthwatch Richmond informs the JSNA
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.
1 May 2020
Report
Image of Signposting Guide cover
Your Guide to Richmond's NHS, Care and Support (Spring 2020)
The NHS, social care and local charities provide a range of help. We've produced this downloadable leaflet to help you find the help when you need when you need it.
24 March 2020
Report
anxiety
Richmond's Crisis Care Report
We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.
24 February 2020
Report
Conflicts of Interest
Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:
17 February 2020
Report
Entrance to Emergency Department at West Middlesex Hospital
West Middlesex Hospital Urgent and Emergency care
We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.
9 January 2020
Report
Kingston Hospital entrance
Kingston Hospital- Adult inpatient wards
We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
3 September 2019
Report
A patient speaking to mental health professional
Recovery & Support Team Review
Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
2 August 2019
Report
Annual Report 2018/19
The report demonstrates how we have made a difference to the care that local people receive.
17 July 2019
Report
cartoon magnifying glass
Quality Accounts 2018-19
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
1 June 2019
Report
Complaints Policy
Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Richmond or Richmond Health Voices can make a complaint under this complaints policy.
20 February 2019
Report
Nurse at patient's bedside on hospital ward
West Middlesex Hospital- Adult inpatient wards
We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.
14 February 2019
Report

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