Experience matters Annual Report 2019-20 cover page.
Experience Matters: Annual Report 2020/21
2020/21 was our busiest and most successful year to date. Find out more about it here
28 June 2021
Report
Dentist looking at a dental x-ray
Half of Richmond patients unable to get dental care unless they can pay
Healthwatch Richmond heard from over 300 people about accessing dental care in the London Borough of Richmond upon Thames, between October and November 2020 and found that access to NHS dentistry is a local and nationwide problem amid the pandemic
24 May 2021
Report
Impact of Covid-19 and Inequalities
We were asked to contribute to an equalities focused Impact of Covid-19 review by HEAR Equality and Human Rights Network. Read the full report, attached below.
21 May 2021
Report
Healthwatch Richmond's Response to the Updated Richmond SEND Futures Plan
The revised SEND Futures Plan aims to improve the quality of services for children & young people and reduce the financial deficit in Richmond. We responded to the plan to ensure peoples' voices were included. Read the plan and our response here.
27 April 2021
Report
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Your Guide to Richmond's NHS, Care and Support (Spring 2021)
The NHS, social care and local charities provide a range of help. We've produced this downloadable leaflet to help you find the help when you need when you need it.
17 March 2021
Report
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Experience Matters: Read our Mid Year Review 2020/21
We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now.
11 December 2020
Report
yollogo
Young People’s Wellbeing During the COVID-19 Crisis
Read our Youth Out Loud! (YOL!) report into young people's experiences during coronavirus. YOL! is a partnership between Healthwatch Richmond and Healthwatch Kingston.
14 October 2020
Report
New parents with their newborn baby
Experiences of Maternity Services in Richmond During Coronavirus
Read about the experiences of 432 women who used maternity services at West Middlesex or Chelsea & Westminster Hospitals during the coronavirus pandemic.
1 October 2020
Report
Word cloud of people's experiences during the Coronavirus crisis
Health, Care & Wellbeing Experiences in Richmond During Coronavirus
Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.
3 August 2020
Report
Guided by you: Annual report 2019-20 cover page. Young people and various staff at the Youth Out Loud! Launch
Guided by you: Annual report 2019-20
Our Annual Report 2019/20 demonstrates our work and impact over the year
30 June 2020
Report
coronavirus pandemic
Health, Care & Wellbeing Experiences During Lockdown- a Summary
We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.
1 June 2020
Report
Our decisions are based on the experiences we collect from patients and the public
Decision making procedure
Healthwatch organisations are required to have and publish a decision making policy. Our is here.
21 May 2020
Report

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