Entrance to Emergency Department at West Middlesex Hospital
West Middlesex Hospital Urgent and Emergency care
We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.
9 January 2020
Report
Kingston Hospital entrance
Kingston Hospital- Adult inpatient wards
We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
3 September 2019
Report
Recovery & Support Team Review
Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
This service is run by South West London & St George's Mental Health NHS Trust. During our visits, we spoke to patients and staff about their views and experiences with the Recovery & Support Team.
2 August 2019
Report
Annual Report 2018-19
The report demonstrates how we have made a difference to the care that local people receive.
17 July 2019
Report
Picture of a young person
Improving Emotional Wellbeing for Young People in 2016 FILM
In 2016 we undertook a review of emotional wellbeing and mental health services for young people. This is what we found.
17 July 2019
Report
cartoon magnifying glass
Quality Accounts 2018-19
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
1 June 2019
Report
Front page of signposting guide
Your Guide to Richmond's NHS, Care and Support
The NHS, social care and local charities provide a range of help. We've produced this downloadable leaflet to help you find the help when you need when you need it.
1 May 2019
Report
Complaints Policy
Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Richmond or Richmond Health Voices can make a complaint under this complaints policy.
20 February 2019
Report
Nurse at patient's bedside on hospital ward
West Middlesex Hospital- Adult inpatient wards
We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.
14 February 2019
Report
hands in grayscale
Richmond Home Treatment Team Review
In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)
1 December 2018
Report
audience with presenter at front
The future of adult social care - event report
‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
13 September 2018
Report
staff at reception of walk in centre
Teddington Memorial Hospital- Walk-in Centre
In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.
1 September 2018
Report

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