Carers Charter Engagement Report

Report - 14 July 2025

Over 250 unpaid carers responded to our survey asking what would make a difference in their caring role. This report attempts to analyse the stories told in this survey and to present the experiences of unpaid carers living in Richmond upon Thames in their own words.

Their feedback was gathered with the purpose of informing the new Richmond Carers and Young Carers Charter. This co-produced charter will set out the priorities that statutory authorities and voluntary organisations pledge to work towards to make sure that local unpaid carers are supported in a way that they need.

This report was produced by the Carers and Young Carers Charter Working Group, a partnership comprising Healthwatch Richmond, Richmond Carers Centre, the London Borough of Richmond upon Thames, Richmond CVS and South West London Integrated Care Board. The Group was convened by the Richmond Carers Strategy Reference Group, a cross sector working group that oversees the Carers Strategy for Richmond.

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Carers Charter Report
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