The Vineyard Surgery: GP Project

We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
map showing location of Vineyard Surgery

The Vineyard Surgery is located in Richmond and has approximately 4,000 patients. The practice website lists five Doctors, two nurse practitioners, one practice nurse, two healthcare assistants and four administrative staff.

Summary

  • Patients reported a low awareness of what to do if unwell outside of normal hours. We asked the practice to provide clear and readily available information about how to access Out of Hours Service
  • Some patients told us they face difficulties getting an appointment
  • We observed that the practice was clean and tidy and patients confirmed that the practice was normally clean and hygienic 
  • Most patients described confidence with clinical staff, however a large number of patients reported a lack of confidence with the trainee doctors. This is a teaching practice and the practice assured us that the students are supervised throughout their contact with patients.
  • Most patients expressed satisfaction with the care they received and were pleased to recommend the practice to friends
  • We recommended that the practice provide information for patients about the community services available

Downloads

For further information please read our full report available below.

Full report

Reviewing GP services

In total we reviewed just under half the GP Surgeries located in the borough. Are you interested in reading the reports of the other GP practices we have visited?

Read the other reports

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us

Sign up for our email bulletins

We send out regular bulletins telling you what's going on locally and nationally in NHS and social care as well as 3-4 newsletters per year letting you know what's going on with Healthwatch Richmond and how you can get involved.

You can choose what we send you and can unsubscribe at any time from our communications.

Sign up for Newsletters & Bulletins