Enter & View Report: Roy Kinnear House

As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House.

What we did

Roy Kinnear House was selected for review because concerns were raised at a Quality Information Sharing Group meeting on the 5th June 2014. Concerns raised were about a safeguarding incident that occurred in December 2013. Moreover, Choice Support had recently taken over the care home management.

The report is based on a visit carried out on the 10th of August 2015 by two volunteers and one member of staff from Healthwatch Richmond. For each Enter & View visit, Healthwatch Richmond uses its statutory powers to visit wards, talk to patients, relatives and staff, and request information, so it can make recommendations for improvement.


Following our visit Roy Kinnear House, management made some changes:

  • changed the rota to ensure sufficient staff was present at all times
  • the local hydrotherapy pool was made easily accessible
  • relationships between staff, residents and relatives were monitored to ensure positive communication. This included setting up a relatives meeting.


For more information you can read our full report available for download below. 

Full report

Reviewing residential care

Are you interested in reading the reports about other care homes in Richmond?

Read the reports

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us

Sign up for our email bulletins

We send out regular bulletins telling you what's going on locally and nationally in NHS and social care as well as 3-4 newsletters per year letting you know what's going on with Healthwatch Richmond and how you can get involved.

You can choose what we send you and can unsubscribe at any time from our communications.

Sign up for Newsletters & Bulletins