Lavender Ward Enter & View Report

In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.

This service is run by South West London & St George's Mental Health NHS Trust. During our visits, we spoke to patients and staff about their views and experiences of Lavender Ward. We also observed patient care and physical aspects of the ward environment. 


  • Overall, patients felt that the care they received was compassionate and that staff were appropriate in their communication and engagement.
  • However, there was a significant lack of therapeutic activities both in the number of activities and variety, which greatly diminished their experience on Lavender Ward.
  • Staff generally felt supported in their work and had good access to training to enable their professional development.
  • They highlighted problems with finding patient accommodation and access to Social Services as the biggest challenges to providing good patient care.

For further information read our report available for downloads below.  


Find the action plan the Trust committed to based on our recommendations available in the downloads below. 

After publishing reports from our visits we returned to Lavender Ward in February 2018 to see what improvements the Trust had made following our recommendations.

We were greatly encouraged to see a greater number and variety of activities available. Patients confirmed that activities were running regularly and were helpful in their recovery. Read our follow up report below. 

Lavender Ward Report 2017
Trust Action Plan 2017
Lavender Ward Follow-up Report - 2018

What do people say about mental health services in Richmond?

We are reviewing all the mental health services available in the borough in response to people telling us that they experience difficulties with them. Take a look at what they told us. 

Find out more

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