Reviewing Adult Mental Health Care

News - 2 August 2019

Mental health is an area of priority for Healthwatch Richmond.
a young lady talking to their support worker about their mental health

It is evident from our work that people are experiencing difficulties with accessing care and in some cases experience poor quality of care in inpatient and community mental health services.

Given the current challenges services face from rising demand and stretched funding, there is a strong imperative to review these services in more depth and raise any gaps in care to service providers and commissioners as well as highlighting areas of good practice.  

So far we have visited Lavender Ward at Queen Mary's Hospital, Roehampton; Richmond Home Treatment Team; Richmond & Kingston Early Intervention Service and the Richmond Wellbeing Service.

We have recently published our report on the review of the Recovery and Support team. 

Read our reports

Upcoming reports

We are now finalising a review of Crisis Care.

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Richmond Home Treatment Team Review

In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)
The team provides assessment and intensive support for people who are having an acute mental health crisis. It also 'gatekeeps' which means preventing unnecessary hospitalisations and reducing the length of stay
Report
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Richmond Wellbeing Service Review

Between March - May 2018, we heard from over 100 people about their views and experiences of the Richmond Wellbeing Service which provides free NHS psychological therapies for common mental health problems.
The Richmond Wellbeing Service also runs condition-specific courses for people with long term medical conditions such as cardiac and respiratory conditions and diabetes.

Report

Richmond & Kingston Early Intervention Service Review - 2018

In January 2018, Healthwatch Richmond surveyed patients and staff in the Richmond & Kingston Early Intervention Service (EIS).
The EIS provides medication management and psychological therapies to patients and their families for people (18 - 65) who are experiencing their first episode of psychosis.
Report

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