What we did
On the 8th May 2017, our team of Enter & View Representatives visited Deer Lodge, as part of our programme for visiting residential care homes in the borough. We spoke to residents, their families and staff about their experiences of care at the home. The report is based on these views.
For each Enter & View visit, Healthwatch Richmond uses its statutory powers to visit wards, talk to patients, relatives and staff and request information, so it can make recommendations for improvement.
It was observed that Deer Lodge is well run and has good systems in place to care for its residents. Good practice was observed to be implemented by staff members, who looked passionate for what they did. There home had a calming atmosphere and evidence of good communication between management, residents, their relatives and staff was seen. In addition to these positive conclusions, the report asks for the home managers to improve clinical record transfers and discharge transitions from hospital.
For more information you can read our full report available for download below.