Annual Report 2018/19

The report demonstrates how we have made a difference to the care that local people receive.

Our impact

As a result of our work:

  • Patients at Kingston Hospital’s A&E enjoy a better environment and better access to food, water and information.
  • Patients at West Middlesex Hospital will find more staff and improved support during mealtimes and should have better interactions with midwives.
  • Patients, especially those with disabilities and those with children should find improvements to the environment at Teddington Memorial Hospital.
  • Patients accessing musculoskeletal physiotherapy through HRCH should be able to book appointments more easily.
  • Patients will soon find contacting mental health teams and accessing psychological therapies easier.
“Thank you for pointing me to information about how to access support for my patient. I was impressed by how quickly you were able to provide information and will definitely use you again in the future”
— NHS professional, Richmond Rehab Centre

Our reach

It also demonstrates our reach into the community and activity with over 6,800 people reached through:

  • 3,700 people through our Bulletins and Newsletters
  • 1,500 people through social media
  • 780 people through our outreach & engagement work
  • 140 people used our signposting line
  • 670 people through our projects


As well as our full Annual Report we've produced a short, professionally designed Summary Annual Report setting out the key achievements and information from the year.

If you need this report in a different format, please email or call 020 8099 5335.

Summary Annual Report 2018/19
Annual Report 2018/19

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