Guided by you: Annual report 2019-20

Our Annual Report 2019/20 demonstrates our work and impact over the year
Guided by you: Annual report 2019-20 cover page. Young people and various staff at the Youth Out Loud! Launch
Your presentations ensured that the voice of some of south west London’s most at-risk populations was heard and informed the ‘audacious goal’ setting. Your presentation was really professional and very strong – a real asset to the discussions
— South West London CCG

Our work

Healthwatch Richmond engaged over 1000 people by visiting 5 community groups, events and health or public spaces over the period

We reviewed and published reports on:

  •  Adult inpatient care at Kingston Hospital
  • Urgent & Emergency care at West Middlesex Hospital
  • Paediatric emergency unit and Sexual Health Services at Kingston Hospital
  • Richmond's Mental Health Crisis Care
  • Recovery and Support Team

Over 300 people used our signposting service and 6,700 people visited our website

We pivoted quickly to respond to the changing demands presented by coronavirus at the end of 2019/20


If you need this report in a different format, please email or call 020 8099 5335.

Guided by you: Annual report 2019-20
I really struggled to find a dentist accepting NHS patients near my home as I cannot walk far but luckily I can take the bus. Thank you so much for taking the time to help me find a solution. I have now got an appointment with a dentist on the bus route that runs by my house and right next to my favourite coffee shop. Thank you for your kindness and I am very happy to know that you are always there for me
— A local resident


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