Seymour House and Lock Road Surgeries: Enter and View Report
Healthwatch Richmond is looking at patients' experiences of General Practice within Richmond upon Thames. This is following on from our October 2024 report 'Patient Experience of General Practice in Richmond'.
We visited Seymour House and Lock Road Surgeries on the 10th and 11th of June 2025 and spoke to 20 patients and 9 members of staff.
Overall, we felt this was a very reassuring insight into Seymour House and Lock Road Surgeries. We felt that the practice us well managed across both sites and there is a high standard of patient satisfaction of their care and an emphasis on staff support.
From our findings, we created six recommendations for the practice. These were;
- Online appointment booking should be actively promoted.
- Exterior signage should be improved at the Lock Road site.
- Reassurance should be provided around the exterior lighting at the Lock Road site.
- Reassurance that the information displayed at both sites is up to date and relevant.
- Water dispensers or facilities should be introduced into the waiting areas in both sites.
- Positive comments included in the report should be shared with all staff members.
Download the report
You can read the full report, including the response from the practice, here:
