Crane Park Surgery: Enter and View Report

Read our report about our recent Enter and View visits to Crane Park Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Healthwatch Richmond is looking at patients' experiences of General Practice within the borough. This follows our October 2024 report on Patient Experiences of General Practice in Richmond

We visited Crane Park Surgery on the 3rd and 10th of June 2025. We spoke to 27 patients and 5 members of staff. 

We sent the report to the practice manager at Crane Park Surgery on Tuesday 26th August 2025 asking for any factual corrections and a response to our recommendations. Crane Park Surgery confirmed receipt of the report but did not provided a full response to our recommendations as they want to discuss their action plan with their Patient Participation Group, which next meets in December. We will follow up in December to get the full action plan and will then publish it alongside this report. 

Recommendations 

  1. Enable online appointment booking system and promote this feature to patients.
  2. Provide reassurance to Healthwatch Richmond that appointment lengths are monitored and processed are in place to mitigate knock-on effects of late running appointments.
  3. Send communication to patients promoting public transport.
  4. Reassurance should be send to Healthwatch Richmond about how patients' specify their preferred pharmacy.
  5. Reassurance should be sent to Healthwatch Richmond around how cleanliness is monitored.
  6. Update the practice leaflet leaflet with correct contact details for local services. 

Download the Full Report

Crane Park Surgery Enter and View Report

You might also be interested in

Sign up for our email bulletins

We send out regular bulletins telling you what's going on locally and nationally in NHS and social care as well as 3-4 newsletters per year letting you know what's going on with Healthwatch Richmond and how you can get involved.

You can choose what we send you and can unsubscribe at any time from our communications.

Sign up for Newsletters & Bulletins