Jubilee Surgery: Enter and View Report
Read our report about our recent Enter and View visits to Jubilee Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.
Healthwatch Richmond looked at patients' experiences of general practice in the borough. This follows on from our previous report on Patient Experiences of General Practice in Richmond.
We visited Jubilee Surgery on 29th and 31st July 2025. We spoke to 31 patients and 2 members of staff.
Overall, we feel that this is a positive report. We hope that this report provides assurance, especially in relation to patient satisfaction with the practice.
Recommendations
- Review phone wait times and suggest quieter times for patients to call with non-urgent queries.
- Better promote online appointment booking to patients as a method to reduce pressure on phone lines. This could be done via an email or NHS app message to patients.
- Review the cleaning log to ensure that toilets remain clean and tidy throughout the day.
- Ensure that patients can clearly and easily hear clinicians calling them into their appointment. We would recommend clinicians stand in front of the reception desk.
- Ensure all posters and leaflets are up to date with relevant contact details. This includes posters in the toilets.
Download the Full Report Here
Jubilee Surgery Enter and View Report
