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Your spotlight on local services

Transforming Mental Health in Richmond - Event Report 2017

Updated 12/4/2018

On 9th November 2017, Healthwatch Richmond ran an event explaining changes to mental health care with the aim of engaging more widely with the people of Richmond, sharing the commissioners’ and providers’ plans, gaining people’s views and addressing any key issues that had not been identified by earlier engagement run by the commissioners or providers.  This work was commissioned by Richmond CCG to serve as a public facing continuation their engagement on mental health.

Almost 150 people registered an interest in the event and 109 people attended on the day contributing around 140 comments during the events discussion groups, Q&A session or via written feedback. People attending the event represented a wide range of people who used services themselves, carers, interested members of the public and professionals from NHS/social care and the voluntary sector.

Feedback from the event covered a range of issues including:

  1. Crisis Care
  2. Children & Young People 
  3. Service provision/ways of working
  4. Access to services 
  5. People with autism 
  6. Signposting/Access to information 
  7. Wider determinants (including housing and benefits) 
  8. Acute Care
  9. Funding 
  10. Older people’s care 
  11. Engagement 
  12. Community Care 
  13. Improving Access to Psychological Therapies 
  14. Prevention and Wellbeing 
  15. Equal opportunities 
  16. Primary Care

A full report on the feedback received is provided below along with the response from Richmonad CCG to this report. The agenda for the event and the presentations that were made are also availible for reference.

In response to the feedback from the event Richmond CCG said: 

“We would like to thank everyone who attended this event for their time and commitment to working with us to improve mental health services in Richmond.

We asked Healthwatch to organise the event so we could test our developing plans with local people, and the feedback gathered will help us when working with our providers to refine our plans for 2018/19 and beyond. The CCG and the Council are working with providers to transform services, we wanted to check that the outcomes we developed in 2016 with local people who use services and their carers are still the right ones for Richmond. The event reaffirmed that those outcomes were still important to local people and should continue to guide any service transformation or change.

We have provided responses to the recommendations set out in the report and look forward to continuing working with our providers, local people and Healthwatch to transform mental health services in the borough. It is important to note that transformation will take time, and our programme is still currently at the stage where we are designing services and pathways led by the group of providers with opportunities for local people to continue to inform this work.

The CCG is committed to meeting the Mental Health Investment Standard for 2018/19 with planned investment including continuing the expansion of IAPT and community services to strengthen the link between physical and mental health services.”    Tonia Michaelides Managing Director – Kingston and Richmond CCGs


Event Report

Richmond CCG Response to Transforming MH Report

Agenda - Transforming Mental Health

Main Presentation - Transforming Mental Health

Prevention & Wellbeing Presentation - Transforming Mental Health