Our decisions are based on the experiences we collect from patients and the public

Decision making procedure

Healthwatch organisations are required to have and publish a decision making policy. Our is here.
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cartoon of pile of reports

Healthwatch Richmond informs the JSNA

This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.
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anxiety

Richmond's Crisis Care Report

We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.
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Conflicts of Interest

Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:
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Entrance to Emergency Department at West Middlesex Hospital

West Middlesex Hospital Urgent and Emergency care

We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.
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Kingston Hospital entrance

Kingston Hospital- Adult inpatient wards

We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
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A patient speaking to mental health professional

Recovery & Support Team Review

Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
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