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Changes to Teddington Memorial Hospital

03/07/2018

Teddington Memorial Hospital Richmond CCG and their partners planned to integrate Richmond’s extended hours service and Walk-in-Centre at Teddington Memorial Hospital into an Urgent Treatment Care (UTC). We had worked with them as a critical friend to help shape their plans including highlighting how important walk in appointments were to many patients.

The final plans included: NHS 111 being able to book an appointment for you at the UTC if they determined that you need one. People walking in may be offered an appointment at a specified time rather than having to wait an indeterminate period of time to be seen, allowing better use of the service’s capacity and patients’ time. The service will open 8am-8pm, closing 2 hours earlier than previously during the week and 1 hour earlier on weekends and bank holidays. However GPs will be available for those who need to see them 8am-8pm, 7 days a week. 

These plans seemed to preserve parts of the service that people value and had the potential to improve the quality of care available and secure the financial sustainability of the service. We advised Richmond CCG and Hounslow and Richmond Community Healthcare on communications about the changes and our recommendations resulted in the changes being introduced over a longer period and information being more widely communicated.

After consultation, the new urgent treatment centre was operational in early July, replacing the former walk-in centre. Click here to read more details about the services offered and what the difference means to patients.

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