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Your spotlight on local services

Richmond Wellbeing Service - Enter & View report


Between March - May 2018, Healthwatch Richmond heard from over 100 people about their views and experiences of the Richmond Wellbeing Service, which provides free NHS psychological therapies for common mental health problems. More recently, the Richmond Wellbeing Service also runs condition-specific courses for people with long term medical conditions such as cardiac and respiratory conditions and diabetes. 

We found that for most people, the Richmond Wellbeing Service provided high-quality therapy that was in line with NICE recommendations for their needs. People praised the ability of staff to pace sessions appropriately and create supportive conditions to share their experiences. People with long term conditions particularly praised the service for designing a specific course to help them cope with the concerns that come from living with a long term condition.  

The main issues that people encountered were related to access, limited upfront information about how the service runs and being triaged to the right level or type of treatment. The service provider, East London Foundation Trust have already started taking constructive steps in response to the recommendations that we put forward.    

You can read more about our findings in our quick-read four page summary here.

To see the full report, including our recommendations and the Trust’s action plan, please click here.