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Your spotlight on local services

Greville House - Enter & View report


We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the borough.

Our report is based on visits on 17th and 31st October 2016, carried out by four Enter & View representatives.

We found the nursing home is well run with good systems, and works to a high standard. Residents and relatives had generally positive comments about their experience. Their comments included that ‘everyone is very nice’ and ‘I am very fond of the staff’. Staff also reported strong enthusiasm for working there and that they derived satisfaction from helping people.

Reviews of food were mixed, however, and included that it was ‘repetitious’ or could be ‘more original’. To address this, each week the chef speaks with residents to discuss the variety and quality of food. On the activities front, residents and relatives were generally positive, saying that they ‘like the activities’ and the coordinator, which were ‘very good’, but others said there ‘needs to be more stimulation’ and more variety.

There were some concerns about staff numbers on occasion, with residents’ comments including that ‘changeover times can be difficult in the evenings’. Greville House has informed us that now, at handover, staff go from room to room to notify residents of shift changes and who is taking over.

The report had a number of important outcomes, including the steps to address staff handover times and the variety of food, as well as to involve residents in activities and assess each activity’s popularity. In addition, Greville House will keep Healthwatch Richmond informed of progress on these and other areas, such as on development of a new café and social space on the ground floor, and a sensory room. It will work to further encourage relatives’ participation in meetings.

To read the full report click here, or call 020 8099 5335 for a printed copy.