Chudleigh House
In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted.
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News and reports
Lock Road Surgery: GP Project
We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
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Oak Lane Medical Centre: GP Project
We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
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The Vineyard Surgery: GP Project
We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
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Woodlawn Medical Centre: GP Project
We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
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West Middlesex University Hospital - Adult inpatient wards 2014
In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.
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Seymour House Surgery: GP Project
We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
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Care Act Consultation Report
To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.
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Feedback to Care Quality Commission (CQC) regarding South West London and St George’s Mental Health Trust
In February 2014, we surveyed people using services provided by South West London and St George's Mental Health Trust to feed into the upcoming CQC inspection of the trust.
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Quality Accounts 2013-14
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
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GP Forum report - 2014
Getting better access to a GP appointment, both physically and at a suitable time, was the biggest source of frustration and dissatisfaction for patients in Richmond Borough according to our General Practice report in 2014.
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