Annual Report 2014/15
Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services.
Report
News and reports
Quality Accounts 2014-15
Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.
Report
Chudleigh House
In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted.
Report
Oak Lane Medical Centre: GP Project
We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
Report
The Vineyard Surgery: GP Project
We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
Report
Woodlawn Medical Centre: GP Project
We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
Report
West Middlesex University Hospital - Adult inpatient wards 2014
In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.
Report
Seymour House Surgery: GP Project
We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
Report
Lock Road Surgery: GP Project
We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.
Report
Care Act Consultation Report
To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.
Report
Feedback to Care Quality Commission (CQC) regarding South West London and St George’s Mental Health Trust
In February 2014, we surveyed people using services provided by South West London and St George's Mental Health Trust to feed into the upcoming CQC inspection of the trust.
Report
Report
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