Entrance to Emergency Department at West Middlesex Hospital

West Middlesex Hospital Urgent and Emergency care

We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.
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West Middlesex Hospital Enter & View

As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.
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patient talking to mental health professional

Recovery & Support Team- Updates

In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements.
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barnes

Richmond Royal & Barnes Hospital Redevelopment

South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites.
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Kingston Hospital entrance

Kingston Hospital- Adult inpatient wards

We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
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A patient speaking to mental health professional

Recovery & Support Team Review

Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
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Annual Report 2018/19

The report demonstrates how we have made a difference to the care that local people receive.
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cartoon magnifying glass

Quality Accounts 2018-19

Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
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Complaints Policy

Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Richmond or Richmond Health Voices can make a complaint under this complaints policy.
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