News and reports

If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing.

The lockdown in Leicester has prompted national reports of potential further local lockdowns, including in Richmond upon Thames, being "just days away". Richmond Council have described these reports as "scaremongering".

Our Annual Report 2019/20 demonstrates our work and impact over the year

We collected experiences of maternity care during the coronavirus pandemic at West Middlesex & Chelsea & Westminster Hospital. The Survey is now closed and a report has not been published

We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

Help us understand how care and support services have changed during the COVID-19 pandemic, how they are working for you and to how we can support meaningful improvements that matter to you.

Our youth group - Youth Out Loud! (YOL!) have launched their video "Self Harm: Being a Good Friend" and a fantastic set of resources to help manage mental health.

Healthwatch organisations are required to have and publish a decision making policy. Our is here.

This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
The experiences people share shape our work plans.

NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service.

To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018.