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Reviewing Residential Care

The Health and Social Care Act 2012 and its regulations granted Healthwatch powers to request information from health and social care providers and receive a response within 20 days, and to enter and view premises that provide adult health and social care services. With these powers, Healthwatch Richmond set out to undertake a series of enter and view visits across the borough after considering evidence collected from several sources including:

  • CQC (Care Quality Commission) reports - the Regulator for health and social care

  • Reports received from members about local residential care, and

  • Discussions with London Borough of Richmond upon Thames Council.

Our project teams of Authorised Representatives undertake the visits to local care homes, all Authorised Representatives have completed the Healthwatch Richmond Authorisation and training processes. Enter and view representatives were authorised via Richmond Healthwatch Appointment of Authorised Representatives for the purpose of Enter and View policy. This includes a written application; satisfactory references; an enhanced DBS check; training in safeguarding adults; and training in how to undertake Enter and View visits. If you would like to join our volunteer team click HERE

Do you have good or bad experience of local care home?

Would you like to take part in visiting the care homes?

Contact Us and let us know

Hampton Care

On the 7th November & 2nd December our team of Enter & View Representatives visited Hampton Care in Hampton, as part of our programme of visiting residential care homes in the borough.  We spoke to residents, their families and staff about their experiences of care at the home.  Read more about this HERE or see the full report HERE

Previously our team of Enter and View representatives had visited Hampton Carein April 2015. CLICK HERE

 

Deer Lodge

On the 8th May 2017 our team of Enter & View Representatives visited Deer Lodge in Teddington, as part of our programme for visiting residential care homes in the borough. We spoke to residents, their families and staff about their experiences of care at the home. You can read more about this HERE or see the full report HERE.

Laurel Dene

On the 3rd May 2017 our team of Enter & View Representatives visited Laurel Dene in Hampton Hill, as part of our programme for visiting residential care homes in the borough. We spoke to residents, their families and staff about their experiences of care at the home. You can read more about this and see the full report HERE.
We returned to check on how the home was progressing read the updated report HERE.

Homemead

On 2 March 2017 our team of Enter & View Representatives visited Homemead in Teddington, as part of our programme for visiting residential care homes in the borough. We spoke to residents and staff about their experiences of care at the home. You can read more about this HERE.

Nightingale House

On 1 December 2016 our team of Enter & View Representatives visited Nightingale House in Twickenham as part of our programme for visiting residential care homes in the borough. We spoke to residents and staff about their experiences of care at the home.

Healthwatch Richmond visited Nightingale House on the 20th of July to hear about the improvements the home has been making during 2017.  We saw good evidence of continued improvement to the systems of care being provided for its residents and they are offering them a wider range of activities.  There is also a programme of work underway to refurbish the home further.

You can read more about this HERE and read the July 2017 update on progress in the home HERE.

( a previous report from 2015 is here

 

Lynde House

On 8 November 2016 our team of Enter & View Representatives visited Lynde House Care Home in Twickenham as part of our programme for visiting residential care homes in the borough. We spoke to residents and staff about their experiences of care at the home. You can read more about this HERE.

 

Greville House

On the 17th and 31st of October our team of Enter & View Representatives visited Greville House Care Home in Richmond as part of our programme for visiting residential care homes in the borough. We spoke to residents and staff about their experiences of care at the home. You can read more about this HERE.

 

Laurel Dene

On Wednesday the 17th of August our team of Enter & View Representatives visited Laurel Dene Care Home in Hampton Hill as part of our programme for visiting residential care homes in the borough. We spoke to residents and staff about their experiences of care at the home. You can read more about this HERE. We revisited the home on 3 May 2017, and a new report is being prepared.

 

Brinsworth House

On Monday the 27th of June our team of Enter & View Representatives visited Brinsworth House in Twickenham as part of our programme for visiting residential care homes in the borough. We spoke to residents and staff about their experiences of care at the home. You can read more about this HERE.

 

Deer Park View Care Centre

On Thursday the 12th of May our team of Enter & View Representatives visited Deer Park view Care Centre in Teddington as part of our programme for visiting residential care homes in the borough.  We spoke to residents, their families and staff about their experiences of care at the home.  You can read more about this HERE.

 

Alexander House

On Friday the 29th of April our team of Enter & View Representatives visited Alexander House care home in East Sheen as part of our programme for visiting residential care homes in the borough.  We spoke to residents, their families and staff about their experiences of care at the home.  You can read more about this HERE.

 

Chudleigh House

In August 2014 we were alerted to concerns around Chudleigh House. We were not able to visit the home ourselves because it is a supported living environment - essentially a persons private home. We raised the issue of supported living homes not being regulated in the same way as other homes nationally. You can read more about this HERE, and about work on this HERE

 

Dalemead Care Home

On Monday the 18th of April our team of Enter & View Representatives visited Dalemead Care Home in Twickenham as part of our programme for visiting residential care homes in the borough.  We spoke to residents, their families and staff about their experiences of care at the home.  You can read more about this HERE.

 

Roy Kinnear House 

On Monday 10 August our Enter and View Representatives visited Roy Kinnear House, 289 Waldergrave Road Middlesex. The Roy Kinnear Enter and View report includes our observations and reccomendations to the home and their reponses click HERE to read the full report. 

 

Whitefarm Lodge 

Enter and View Reprsentatives visted Whitefarm Lodge on Thursday 20th August to talk to residents, their relatives and staff about their experience of Whitefarm Lodge. Read the full report HERE.

 

We often select homes to visit, as well as plan and shape our work, based on feedback we receive from the community. If you would like to share comments or concerns around residential care in Richmond, please Contact Us! 

Downloads

Deer Lodge Enter & View Visit Report

Hampton Care Enter & View Visit Report