In many cases, we conducted full Enter & View visits using the powers granted to us under the Health & Social Care Act 2012. Our decisions to visits services were based on evidence collected from a number of sources, including:
CQC (Care Quality Commission) reports - the regulator for health and social care
Reports received from local people about residential care, and
Discussions with Richmond Council
Enter & View visits were undertaken by project teams of Authorised Representatives. All Authorised Representatives have completed the Healthwatch Richmond authorisation and training processes.
Follow the links below to read the individual reports on the care homes we reviewed.