1. Care Act Consultation Report

    Report -

    To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.

  2. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  3. Teddington Memorial Hospital- Walk-in Centre

    Report -

    In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.

  4. Kingston Hospital Emergency Department

    Report -

    We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.

  5. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  6. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  7. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  8. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  9. London Ambulance Services

    Report -

    Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.