1. "Uniting against Female Genital Mutilation" Event March 2014

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    Jakhya Rahman and Sandra Hempel attended this event on behalf of Healthwatch Richmond. It was organised by Marina Yannakoudakis, Conservative MEP for London, and sponsored by the Evening Standard.

  2. GP Forum report - 2014

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    Getting better access to a GP appointment, both physically and at a suitable time, was the biggest source of frustration and dissatisfaction for patients in Richmond Borough according to our General Practice report in 2014.

  3. Quality Accounts 2013-14

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    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  4. Annual Report 2013/14

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    Healthwatch Richmond's first Annual Report

  5. Feedback to Care Quality Commission (CQC) regarding South West London and St George’s Mental Health Trust

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    In February 2014, we surveyed people using services provided by South West London and St George's Mental Health Trust to feed into the upcoming CQC inspection of the trust.

  6. Care Act Event

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    The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.

  7. Care Act Consultation Report

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    To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.

  8. Bringing Back Dignity - Continence Services 2014

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    During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.

  9. Richmond & Kingston Early Intervention Service Review - 2018

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    In January 2018, Healthwatch Richmond surveyed patients and staff in the Richmond & Kingston Early Intervention Service (EIS).

  10. Enter & View Report: Hampton Care

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    As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.

  11. Care During Pregnancy (Antenatal Care)

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    Healthwatch Richmond gathered the views and experiences of over 100 women about the care they received during pregnancy (antenatal care).

  12. Home

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  13. Terms & conditions

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    These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately.

  14. Accessibility

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    We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs.

  15. Cookies

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    We use cookies on our website to make your experience as easy and simple as possible.

  16. Privacy

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    This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services.

  17. News and reports

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  18. Transforming Mental Health- Event Report 2017

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    We ran an event explaining commissioners’ and providers’ plans changes for mental health care and gathering local people's views and experiences.

  19. Lavender Ward Enter & View Report

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    In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.

  20. Advice and information

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    Find out about more about how we can help you access the support you need to live well.

  21. Get Involved

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    People want health and care that works for them. Our job is to help make this happen, but we need to hear from you to understand what matters. Whether you have a couple of minutes to spare, or can commit to something longer, there are plenty of ways to get involved.

  22. Annual Report 2017/18

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    Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents.

  23. Quality Accounts 2017-18

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    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  24. Our staff

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  25. Volunteering

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  26. What can I do as a volunteer?

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    Make a difference in your local community by giving people the opportunity to speak up about their health and social care.

  27. Carers Week

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  28. World Blood Donor Day

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  29. World Suicide Prevention day

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  30. World Mental Health Day

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  31. World Homelessness Day

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  32. Carers Rights Day

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  33. International Volunteer Day

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  34. Young Carers Awareness Day 2018

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  35. Dignity Action Day 2018

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  36. Children Mental Health Week

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  37. Student Volunteering Week 2018

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  38. Eating Disorder Awareness Week

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  39. World Autism Awareness Week 2018

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  40. World Health Day 2018

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  41. Stroke Awareness Month 2018

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  42. Help making a complaint

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    Take a look at our practical resources to help you make a complaint about NHS health and social care services.

  43. Mental Health Awareness Week 2018

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  44. Deaf Awareness Week 2018

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  45. Dying Matters Week 2018

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  46. Kingston Hospital Emergency Department

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    We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.